Support

Need help with one of our games? You are in the right place.

1. Contact us

Email technetgrpgames@gmail.com — one inbox, read by the team, for support, feedback, business enquiries and privacy requests. We aim to reply within 2 business days.

To help us help you quickly, include:

The name of the game you are playing
Your device model and OS version (for example, iPhone 14 Pro, iOS 18)
Where you got it (Google Play or the App Store)
What happened, and what you expected to happen; a screenshot helps if you have one

2. Purchases and refunds

Purchases in our games are processed by Google Play or the App Store — we never see or store your payment details.

Restore purchases (App Store): every game that sells items has a Restore Purchases button in its Settings or Shop screen. Reinstalling on the same Apple ID also restores non-consumable purchases such as Remove Ads.
Google Play restores past purchases automatically on the same Google account — open the game's Shop and tap the item, or see Google's order history help.
Refunds are handled by the store you bought from, since they process the payment: request one from your Google Play order history or reportaproblem.apple.com. If a purchase did not deliver what it promised, email us and we will make it right.

3. Ads

Our games are free and funded by advertising. Ads come from third-party networks, so we do not control their content. If you ever see a broken, offensive or misleading ad, email us with the game name and a screenshot — we can report the ad to the network. Most games also offer a one-time Remove Ads purchase in the Shop.

4. Lost progress

Game progress is saved on your device; our games do not require an account. Uninstalling a game, or wiping or resetting your device, deletes that save — there is no cloud copy to restore. Before resetting your device, keep the app installed until you have transferred your data. If something else caused a lost save (an update, a crash), email us — we will do our best to get you back to where you were, including any Remove Ads purchase.

5. Notifications

Some of our games can send an optional daily reminder. This is always opt-in, it is managed in the game's Settings screen, and you can switch it off there or in your device's notification settings at any time.

6. Our games

Crash Landing: Crash Master 3D
Traffic Escape
Real Car Parking, Car Games 3d
BlockPuzzle: Block Blast Master
Hexa Puzzle Sort Master 3D
Tap Away 3D

All of them are free, family-friendly and need no sign-up.

7. Privacy and legal

8. Who we are

Tech Net Group (Private) Limited
Games division — TNG Games
Email: technetgrpgames@gmail.com
Web: games.technetgrp.com